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Sign in to view reported outages, or learn more about ways to troubleshoot connection problems. Get answers to everything optimum! Pay your bill, find free wifi, check your email, set up your voicemail, program your dvr and more! Currently viewing account details for: All my calls fail and say your request cannot be completed now. i'm connected to optimum mobile, 2+ bars, no issues. What is an unlocked device? How do i unlock my device for use with optimum mobile? How can i track my order? How long will it take to get my sim card? What should i do. Having problems with your optimum cable, internet or phone service? Sign in to view reported outages, or learn more about ways to troubleshoot connection problems. User reports indicate no current problems at optimum / cablevision. Optimum is the consumer brand for cablevision and offers cable television, internet and home phone service under the. By using the optimum outage map, you’ll be able to monitor outages affecting tv, internet, and phone services and track the status of outage updates.